Legal & Compliance

Refund & Cancellation Policy

Transparent guidelines on donation cancellations, technical resolution, and refund eligibility.

Donation Safeguards Effective Date: August 3, 2026 · Swan Turbines Foundation

1. General Principles

Swan Turbines Foundation is a registered public charitable trust. Voluntary donations made to support our humanitarian programs are committed immediately to ongoing community relief projects, healthcare initiatives, and educational programs.

Because contributed funds are deployed promptly for charitable purposes, donations are generally considered final and non-refundable, except under specific circumstances outlined below.

2. Eligible Circumstances for Refund Requests

We review refund requests in good faith under the following specific situations:

  • Technical Double Charge: Your bank account or payment card was debited multiple times for a single intended donation due to payment gateway lag or connection failure.
  • Incorrect Amount Entered: An inadvertent typographical error resulted in a donation amount higher than intended (e.g., entering ₹50,000 instead of ₹5,000).
  • Unauthorized Transaction: A transaction was executed using your payment instrument without your authorization or knowledge.

3. Refund Request Window & Conditions

Time Limit: All refund requests must be submitted in writing within 7 calendar days from the date of the transaction. Requests received after 7 days will be reviewed at the sole discretion of the Board of Trustees.

To process a refund request, the following information must be provided:

  • Donor Full Name, Email Address, and Phone Number.
  • Date and exact amount of transaction.
  • Transaction Reference ID / Payment Gateway Order ID.
  • Detailed explanation of the technical error or reason for the request.
  • Proof of transaction (bank statement snippet or gateway receipt).

4. How to Submit a Refund Request

Please send your request with all supporting details to our finance desk:

Email: refunds@swanturbinesfoundation.org (Subject: Donation Refund Request - [Transaction ID])

5. Processing Timelines & Method of Refund

Once a refund request is received and verified:

  • Our finance team will acknowledge your request within 48 business hours.
  • If approved, refunds will be initiated through the original payment method used during donation (Credit Card, Debit Card, Net Banking, or UPI).
  • The refund amount will typically reflect in your account within 7 to 10 working days, depending on your card issuer or banking institution.

6. Payment Gateway Charges & Taxes

Any non-refundable convenience fees or payment gateway processing surcharges imposed by third-party banks/gateways will be deducted from the refunded amount where applicable under payment gateway partner policies.

7. Tax Receipt Cancellation

If an official donation receipt (including any tax certificate) was already issued prior to refund processing, that receipt will be invalidated. The donor agrees not to claim any tax benefits or file deductions against invalidated receipts.

8. Contact Information

For questions regarding donation status, receipts, or refund resolution:

Swan Turbines Foundation — Finance Desk
Plot No. 28 & 29, CBCID Officers Colony, Lane-5, Hydernagar, Kukatpally, Hyderabad - 500085, Telangana, India.
Email: refunds@swanturbinesfoundation.org | Phone: +91 962207367969